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Privacy Policy

QOLAC (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at QOLAC or through our mobile, windows,Mac and Unix application. in which users can our product and services. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. By accepting our Privacy Policy and Terms of Use (found here: Terms of use), you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

We are committed to protecting our users' privacy. Keeping the information you share with us on the site, secure and ensuring your understanding of how we collect, use and maintain your information is important to us at QOLAC. We continually assess new technology for protecting information and, when appropriate, we upgrade our information security systems.

We have made this Privacy Policy into a separate document on the site. However, bear in mind it is a part of our agreement with you and the terms and conditions contained in our Terms of Use describe how and when we may make changes to these statements and terms, and how they become binding upon you. We reserve the right to modify this policy. Any changes to the policy will be posted on this page. Users are encouraged to check the page regularly as they will be bound by the changes once posted on the site.

Overview:

This Privacy Policy is intended to explain our privacy practices and inform you as to:

  • the kinds of information we collect from users of the site and how that information is collected;
  • how we use the information;
  • the circumstances under which we disclose information to third parties.
  • how you can access, update or delete any information collected about you by us; and
  • the mechanisms we have implemented to protect your personally identifiable information.
Information we Collect

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes only your email, which you submit to us through the registration process at the Site.

Information collected via Technology

To activate the Service you do not need to submit some Personal Information other than your email address. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small php files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:

  • Number of clicks
  • Location
  • Browser cookies
  • visitor computer information and
  • etc

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. For example, we store a persistent cookie.

Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

How we use and share Information

Personal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

How we protect Information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

Your rights regarding the use of your persional Information

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us in the “Settings” section of the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

Links to other website

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

Cookie Policy

QOLAC ("us", "we", or "our") uses cookies on QOLAC (the "Service"). By using the Service, you consent to the use of cookies.ur Cookies Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

We use 'cookie' technology to collect data regarding your visits to the site. This data is stored in aggregate form and is not used to identify any particular user or individual, by other means than to provide you with access to our site, products or services. We use cookies and similar tracking technologies in a variety of ways, including:

  • keeping count of your return visits to the site;
  • accumulating and reporting aggregate, statistical information in connection with the site;
  • identifying relevant keywords and search terms relating to images viewed;
  • determining which features users like best;
  • choosing advertisements that might be more relevant to you and
  • saving your user ID, your password or other information so you don't have to re-enter it each time you visit the site.

A cookie is a small file containing a string of characters that uniquely identifies your browser. Assuming your browser is configured to accept them, when you visit our websites, we will send one or more cookies to your computer or other device. We may also set one or more cookies in your browser when you click on an ads or other links presented on our website. Cookies make it possible to store user preferences and record which portions of our website you and other users are using the most. We use cookies for the purposes of preventing fraud and improving the quality of our service. If you choose not to accept cookies, you should configure your browser to not accept them by following the documentation provided with your browser software. If you have questions about how to enable or disable cookies in your browser, you should contact the developer of your browser software for more information. Disabling cookies in your browser will cause certain portions of the QOLAC website to not function as expected. We will interpret your access of this website using a browser that is configured to accept cookies as an affirmative representation that

  • You have read and understood this cookie policy and
  • You consent to us setting cookies in your browser.
What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be "persistent" or "session" cookies.

How QOLAC uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising. We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third party cookies

In addition to our own cookies, we may also use various third parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Return & Refund Policy for Physical products

Thanks for shopping at QOLAC.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return a physical product? from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Product must be returned in its original packaging. Your item must be in the original packaging. Product isn't used or damaged. Your item needs to have the receipt or proof of purchase. You can exchange the product with a new one or ask for a refund. You should contact us before returning a product. we ask for a Return Merchandise Number (RMN) or Authorised Returns Number (ARN). please contact us to get a return number before returning the product. we will not refund a product if it doesn't meet these conditions.

You should send the product at
QOLACn
Confidence Canter, Kha-9, Progoti Sarani Shahjadpur, Gulshan Dhaka-1212 Bangladesh
Call: (+880) 1400-555-389
Email: refund@qolac.com

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any questions on how to return your item to us, contact us

Return & Refund Policy for Digital products

Thanks for shopping at QOLAC.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 3 calendar days to return a digital products from the date you received it. Our digital products are eligible for refunds. only under certain conditions a digital product can be refunded.

The conditions that must be met for digital products to be refunded.
  • Product not delivered (if the delivery email isn't received by a customer).
  • Download issues (if the product can't be downloaded properly).
  • Major defects (if the product has unexpected errors).

we will not refund a product if incompatibility with some third-party software arises. Your item needs to have the receipt or proof of purchase. You can exchange the product with a new one or ask for a refund. Please contact us +880 1922 977 988 or refund@qolac.com regarding your Return and Refund Policy. You should send the valid Invoice number. we will not refund a product if it doesn't meet these conditions.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Remarketing Program

QOLAC participates in various "Remarketing" programs that are designed to tailor advertisements you see by recording certain keywords and tags that are associated with the pages you browse on our website, and then using that information to automatically select ads that may be more relevant to you. More specifically, QOLAC uses DoubleClick remarketing pixels and the Teracent cookie to participate in the Dynamic Ad Serving feature provided by Google. If you would prefer to opt out of these services on our site, you may do so by visiting our Remarketing Opt Out Page.
Please note that this procedure will not block ads that are displayed on the websites you visit, and it will not prevent websites other than Dreamstime from collecting remarketing data about your browsing activities. To disable placement of the Teracent cookie for all websites, you may visit the Teracent opt-out page. Similarly, to disable DoubleClick's remarketing cookie for all websites, you may visit the DoubleClick opt-out page. We also utilize Google Analytics as part of our Remarketing program and to provide use with statistical information about portions of the QOLAC website that are visited the most. You may disable Google Analytics by visiting Google's Ads Preferences Manager.

Third Parties on our site:

Our site may contain advertisements, references and links to other web sites and organizations. You should be aware that different rules may apply to the collection, use or disclosure of your information by third parties in connection with their advertisements, promotions and other web sites you encounter on the Internet. The use of such technology by these third parties is within their control and not our, and even if we have a relationship with the third party, we do not control those sites or their policies and practices regarding your information and we encourage you to investigate and ask questions directly of them in this regard.

Disclosure to Third Parties:

Except as described in this Privacy Policy, QOLAC uses good faith efforts not to provide third parties with access to your personally identifiable information. We will, however, make your personally identifiable information available to others:

  • As part of your public member profile, where your name and location are displayed unless your profile has been set to confidential (please contact support for assistance);
  • When we have retained companies to work with or on behalf of QOLAC to provide Products, goods or services that you have requested;
  • When we are compelled to do so by a governmental agency, court or other entity (e.g., to respond to subpoenas, court orders or legal process);
  • If we believe your actions violate any law, regulation, our Terms of Use or any of our guidelines for promotions, Product offerings or any other features or functions of the site, or if you threaten the rights, property or safety of QOLAC, it's suppliers, advertisers, other customers or users, or any other party;
  • As and when we, in our sole discretion, believe such disclosure to be necessary or appropriate to investigate or resolve possible problems or inquiries, to protect our business and assets, to defend our interests and/or to comply with our legal and regulatory obligations; or
  • In the event of a bankruptcy, or a merger, acquisition, joint venture or other business combination involving us.

It is also possible that third parties may unlawfully intercept or access transmissions or private communications.

We do not sell or market your personally identifiable information to unaffiliated organizations.

Some of the aggregate customer data we collect may be shared with advertising companies in order to enhance and improve the operation and relevance of the site, but we do not give any personally identifiable information to them as part of this relationship. Use of their tracking technology is subject to their own privacy policies.

Your messages to us, including comments and other feedback that you may provide to us, are not private communications and will not be treated as such. We will use these communications to help improve the site and to help other users understand which features are popular and useful. In doing so, it is necessary to share your communications to us with various third parties. Unless expressly directed otherwise by you in the communication, we may share the contents of such communications from you with other parties; provided, however, that we will not identify you as the author of the communications using your real name, if at all. For example, we may include as a testimonial in promotional materials your feedback to us concerning your experience in using the QOLAC website. You should avoid including any information in the contents of your communications to us that may reveal your identity as the author of the communication unless you intend that we disclose the same without restriction to any party.

Communications from us:

If you provide us with your e-mail address, we may occasionally send you emails notifying you about new services, products or other news relevant for you or the community.

Clint's Rights & Responsibilities

Your rights as our client are very important. Regardless of your package purchased, business nature, or IT knowledge, you’ll have peace of mind knowing that professional care and service will be rendered to you every step of the way.

You will be assigned a dedicated Project Manager, who will work together with you through every phase of your project. If you have a reasonable target launch date for your project, please inform us at the beginning of project. After you have provided us your contents, it is your right to request for proof-reading and our professional view on how to make the contents better. When it comes to Web Design (Look & Feel), we respect your right to make changes to the design or empower our Project Manager to make recommendations. Please note that extensive changes in Design stage will prolong completion of entire project, as we are unable to start programming without confirmation of the Design. If your project is a Customized Programming Website, please note that programming can only start after confirmation of the Project Specification Documentation. It is your right to request for the Project Specification Documentation and the milestones. When it comes to Programming, we will always adopt our Best-Known-Method to serve your best interests. The Best-Known-Method is based on our knowledge and experience accumulated over the years. If you are using our hosting facilities, we will provide you with the technical support, access information and training with regards to Web & Email Hosting. Your privacy and confidentiality is very important to us. We will not disclose any sensitive information related to your business to any third parties. All domains and/or web hosting belong solely to you. Should you require any assistance with management of the domain and/or hosting, simply inform us and we will support you on them. Upon final payment for your project, the ownership of all copyrights and source codes belong to you. You may also request for a copy of your website’s backup, photos, working files, etc. to be sent to you electronically. We appreciate hearing from you, and have a channel for you to give us any feedback or compliments. At any juncture which you find necessary to get attention from our management, please send an email with details to info@qolac.com.

As a valued client, here’s how you can help us

We need your help to provide one contact window through which all feedback and communication will flow. Please note that the feedback and communication provided by this contact window will be deemed to be from the key decision maker of your company. We will mainly communicate through emails, so please check your email account at least once a day. If you have any queries on the status, please feel free to check with your Project Manager. For your project to start, you will have to provide us with your company logo (preferably in a high resolution format); website contents (unless you are engaging our copywriting services); and a web design questionnaire which will be given to you upon confirmation of the project. Your website contents will have to be provided in an orderly manner so as to minimise errors during project development. The provided text has to allow us to copy and paste, so as to reduce typographical error. For example: sending a text document in an image or photo format will mean that we will have to re-type the document. After you have provided us with the contents, please note that any minor changes can be corrected quickly after the programming is done. You will also be trained in amending the contents of your new website. As such, please help us by with holding minor content changes until we train you on using the Content Management System. If you provide any images or other contents (e.g. music/video files, scans of newspaper articles, etc.), please ensure that they do not infringe any copyrights or intellectual property rights. When providing feedback to us, especially on Design, please strive to give us at least 2-3 specifics about what you do and don’t like about a design (e.g. please change the square social media buttons to round ones, please change the color theme to have less “red” in it, etc.). We believe in providing swift service, and aim to have your new website up and running as soon as possible. for that to happen, we require your assistance in providing timely turnaround of feedback.

Summary:

Our privacy guidelines are designed to ensure that we:

  • collect and use your personally identifiable information only as necessary to deliver high quality service, to administer our business and to let you know of goods and services that are available from our family of companies;
  • protect the personally identifiable information the site's users share with us, maintaining strict standards of security and confidentiality. In this regard we even limit access by our own employees to those individuals who are trained and advised in the proper handling of such information and any employee found violating our standards of security and confidentiality will be subject to our disciplinary processes;
  • require any other organization that we retain or engage to provide services for us, to conform to our privacy standards and to allow us to audit them for compliance;
  • exchange information about you and carry out credit approvals or checks necessary for your purchases of Products from us, to prevent fraud and any other activities we may be required to monitor and report under applicable laws and regulations; and
  • make every effort to keep your personally identifiable information complete, up to date, and accurate based on the information you provide us. Our site provides a convenient and easy to use mechanism to allow you to access and update the personally identifiable information you give us.
Sole Statement:

This Privacy Policy is the sole statement of QOLAC's privacy policy with respect to the site, and no summary, restatement or other version thereof, or other privacy statement or policy, in any form, including, without limitation, machine-generated, is valid.

Changes to our Privacy Policy

The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

Contact us

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to admin@qolac.com

Last Updated: This Privacy Policy was last updated on May 2017.



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About QOLAC

QOLAC is a multinational conglomerate with a view to build a long-term sustainable business well-organized, hard-working, thoroughly prepared, positive, enthusiastic, and intensely focused on serving our customers better than anyone else can.

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