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We protect personal data and respect the privacy rights of customers, employees and other individuals across our operations globally.

We honor our customers’ long-standing trust with our data commitment and make a promise to our customers to:

  • keep their data safe;
  • never sell their personal data;
  • not share their personal data without being transparent about it; and
  • put their data to work so QOLAC can better protect them, and so they can get the most out of life.

We collect, process and share personal data of our customers, employees and other individuals fairly and only for specified and legitimate purposes.

We respect the privacy rights and preferences of the individuals whose data we process. We access, use and share confidential information, including personal data, on a “need-to-know” basis only. In addition, before transferring data across national borders, including to other QOLAC entities, we confirm whether special requirements apply.

What does it mean for me?

Familiarize yourself with the key processes and tools that will enable you to be compliant with applicable data protection and privacy requirements. You can find further information in our Group Policy: Data Protection and Privacy.

I have sent a confidential email that includes an attachment with personal data to the private email address of my colleague instead of the work email. What should I do? – This is a personal data incident. Keep in mind that data incidents and potential breaches must be reported through appropriate management channels as quickly as possible. Consult with your local data protection and privacy contact or data protection officer if you have any questions or concerns.